Effective Date:10th September 2024
1. Introduction
Welcome to Green Synergy Trading Private Limited (“Company”, “we”, “our”, “us”). This Shipping Policy outlines the terms and conditions related to the shipping and delivery of
products purchased from our website https://greensynergy.in and through our merchant trading activities, including exports and imports. By placing an order with us, you agree to
the terms of this Shipping Policy.
2. Shipping Destinations
We offer shipping to various international destinations. Please note that shipping availability may vary based on the destination country and the nature of the products.
3. Shipping Methods and Delivery Times
We use reputable shipping carriers to ensure timely and safe delivery of your orders. The available shipping methods and estimated delivery times are as follows:
Standard Shipping: 30 to 45 days (Sea Time and Custom Clearance Time etc)
Express Shipping: 3 days to 7 days (Airways)
Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs processing and local postal services.
4. Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of the package. The total shipping cost will be displayed at checkout before you complete your
purchase.
5. Order Processing Time
Orders are typically processed within [Insert processing time, e.g., 1-3 business days] after payment confirmation. You will receive a notification once your order has been shipped.
6. Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient and are not
included in the shipping cost. Please check with your local customs office for more information on potential charges.
7. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through the carrier’s
website.
8. Shipping Restrictions
9. Damaged or Lost Shipments
10. E-commerce Specific Policies
Certain products may be subject to shipping restrictions based on the destination country’s regulations. We will notify you if any items in your order cannot be shipped to your
location.
If your order arrives damaged or is lost in transit, please contact us immediately at support@greensynergy.in. We will work with the shipping carrier to resolve the issue and
ensure you receive a replacement or refund as appropriate.
Order Confirmation: Upon placing an order through our e-commerce platform, you will receive an order confirmation email. This email will include details of your order and a
unique order number.
Returns and Refunds: We offer a return policy for e-commerce purchases. If you are not satisfied with your purchase, you may return the product within [Insert return period, e.g.,
30 days] of receipt for a refund or exchange, subject to our return policy terms.
Customer Support: For any inquiries or issues related to your e-commerce order, please contact our customer support team at support@greensynergy.in.
11. Merchant Trading (Exports & Imports) Specific Policies
Compliance with Trade Policies: All merchant trading activities, including exports and imports, are conducted in compliance with the prevailing Foreign Trade Policy (FTP) of India
and other applicable international trade regulations1.
Documentation: We ensure that all necessary documentation, such as Export Declaration Forms and Bills of Entry, are accurately completed and submitted as required by law.
Insurance: We provide insurance coverage through third party for all shipments involved in merchant trading to protect against potential losses or damages during transit.
12. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
Green Synergy Trading Private Limited
Email: support@greensynergy.in